frequently asked questions

Does my order qualify for free shipping?
We offer free domestic ground shipping on US online orders of $100 or over. We ship majority of our packages USPS Priority. Some restrictions apply, please contact store for details.

Does my order qualify for a free return? 
Sorry, we do not offer free returns and shipping charges will not be refunded on returned items.

Where do you fulfill orders from? 
All orders are shipped out of La Grange, Texas.

What if I need to make a change to my order regarding address, shipping methods, or the order itself? 
Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team as soon as possible and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

When will my credit card be charged?
Credit card charges will only be applied upon order shipment. Pending charges may immediately appear on your credit card statement as a mode of verifying your account. However, your card is only charged when your order is ready for shipment. In the event that you cancel an order or an item becomes unavailable, the pending amount will disappear or be reduced accordingly. (Please note that the time for pending charge removal or adjustment can be longer for debit cards.)

What happens if an item I’ve ordered is actually unavailable?
By virtue of their uniqueness and exclusivity, some of our products are available only in limited quantities. Because of this we cannot always guarantee their availability. If an item in your order becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. Your credit card will not be charged until your order is ready to ship, and we do not bill you for items that are not available. A pending amount may appear on your billing statement immediately after placing your order as a measure to authorize your card. The amount will not be processed until the time of shipment; any pending amounts will be updated or removed.

 

shipping & handling

How do I track my package online? 
Every order dispatched from our fulfillment center will receive a confirmation e-mail with a tracking number.

Do all order over $100 qualify for Free Shipping?
Some exclusions may apply. Items that do not qualify for Free Shipping will be noted in the description.

Does Free Shipping apply to in-store purchases?
At this time, we cannot honor Free Shipping on in-store purchases because of size variety.

Where do you ship? 
The Busy B ships to all 50 of the United States.

What will happen to my package in the case of a service delay?
The Busy B is not responsible for unexpected shipping delays caused by circumstances such as severe weather conditions or natural disasters. Similarly, we are not responsible for courier-related issues, such as clearance delays.